FAQ's

Boxing Day Sales Period FAQS:

Can i change or cancel my purchase once its been placed?

Unfortunately due to the high volume of orders we receive during our Boxing Day sale period, we are not able to make any changes or cancellations to orders once they have been placed. We do apologise for any inconvenience, be sure to check your order carefully before you check out.

Can i return my sale items?

All sales / orders during our Boxing Day Sales period period are FINAL.

LINW will not be accepting refunds for products bought during this period.

Can i exchange for another size?

We will accept size returns for sizing issues / swaps or LINW store credits ONLY, Again we won’t be offering any cash refunds for any items purchased during the sale period. Please note that the customer is liable for any return costs.

Shipping Timeframes:

Our team are working around the clock to ensure all orders are dispatched in a timley manner. Please note this is peak season for our courier teams, please be patient with us!

Holiday Season we are shipping on non public holidays. And normal shipping will return 6th Jan.

Also don’t be rude to our Customer Service team they are doing the best they can.

Tax & Duties:

If you are ordering within the European Union please note your order does not include TAX & Dutys. LINW will not be liable for these costs. If you fail to pay these taxes LINW will not be liable nor will you be eleigable for any type of refund or exchange.

Can i use other discount codes?

No our Black Friday offers are all ready discounted no codes will be valid during the Black Friday Period

CAN I RETURN MY SALES ITEMS?

There are NO refunds on sale items and promo codes unless the product is damaged or faulty. This includes, Flash Sales, End of Season Sales, Black Friday / Cyber Monday & Boxing Day. We are happy to exchange sizes or offer credit notes on products purchased during these periods or purchased with discount codes.

Please note all Return postage costs are the sole responsibility of the customer. We do not cover any return postage.

CHANGES OR CANCELLATIONS TO ORDERS.

Due to the high volume of orders we receive during our sale period, we will do our best to facilitate any size or product changes.

We are not able to make changes or cancel any order. We do apologise for any inconvenience, be sure to check your order carefully before checking out.

GENERAL RETURNS & EXCHANGES

CAN I RETURN OR EXCHANGE AN ITEM?

We accept returns or exchanges within 14 days of your order arrival date. Goods must be in their original condition, unworn and free of any odors, make up stains and with the original tags - clothing without tags or any of the above will not be accepted under any circumstance.

If you would like to return an item please you are welcome to start the return process HERE

Customer Service will then provide you with an update within 48 hours of receiving your return request.

Return postage costs are the sole responsibility of the customer. We do not cover any return postage.

Please allow 14 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed. It is recommended that you keep the tracking number of your parcel as we are not responsible for any lost or missing parcels.

Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item. Please allow 21 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed.

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit card, including Visa, Mastercard, American Express and Apply Pay.

All orders are charged in your chosen / local currency upon checkout. All charges include NZ GST and do NOT include Tax and Duties in your home country.

DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX?

All international customers outside NZ, AUS, USA are responsible for the customs rates, taxes and duty within their own country. We cannot mark International Orders as a gift to bypass or reduce any customs fees.

Please note if your items are returned to us due to non paymen of your own countries tax and duty - You will NOT qualify for a refund. We are not liable for any damages or product being lost during the process.

Any order that are declined by the customer due to customs payments will not be subject to a refund. This is final.

Please note these taxes are not from or decided by LINW.

ORDERS & TRACKING STATUS

All orders are shipped via DHL or Fed Ex. Free shipping on orders over $250 worldwide.

Please note we are not responsible for lost or stolen items. We highly suggest adding Route Protection onto your order to ensure we can replace your lost or stolen goods.

We ship daily (Monday-Friday) all weekend orders will be processed on the Monday. Please note we do not ship on public holidays / bank holidays, all orders made on these days will be processed the following work day. This also purchases that have used express shipping.

FRAUD:

If your order/ purchase is flagged by your credit card supplier as fraudulent we will require you to send us notification and confirmation of your order. If we do not receive this within 7 days your order will be cancelled and may take up to 30 days to be refunded.

HOW CAN I TRACK MY ORDER?

When your order has left our office you will receive an automated e-mail with a DHL or Fed Ex tracking reference. Please allow a 24 hours for this to register in the system before tracking it.