FAQ's
Shipping Update for Our U.S. Customers
As of April 8, 2025, the United States maintains a de minimis exemption that allows goods valued at $800 or less to enter the country duty-free. This exemption applies to imports from most countries, including Indonesia. That means your LINW orders valued at or below this threshold can arrive in the U.S. without incurring additional duties.
We’re committed to keeping you updated with any changes to shipping regulations, so you can shop with confidence. If you have any questions, feel free to reach out to our support team.
DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX?
We now offer DDP (Delivered Duties Paid) shipping to most countries, including the UK, EU, and USA, meaning all taxes and import duties are calculated and paid at checkout.
No hidden fees. No surprises on arrival. 100% guaranteed.
Please note:
For countries where DDP isn’t currently supported, customers are responsible for covering any import taxes or duties charged by their local customs office. These fees are not determined by LINW and will vary depending on your location.
• If your order is returned to us due to unpaid duties or taxes, you will not qualify for a refund.
• If you decline to pay customs fees and your order is sent back, your purchase is not eligible for a refund.
• LINW is not responsible for delays, damages, or losses that occur during the return process due to unpaid fees.
We’re committed to making your shopping experience smooth and transparent—and we’ll continue to update our shipping options to better support our international community.
CAN I RETURN MY SALES ITEMS?
There are NO refunds on sale items and promo codes unless the product is damaged or faulty. This includes, Flash Sales, End of Season Sales, Black Friday / Cyber Monday & Boxing Day. We are happy to exchange sizes or offer credit notes on products purchased during these periods or purchased with discount codes.
Please note all Return postage costs are the sole responsibility of the customer. We do not cover any return postage.
CAN I RETURN OR EXCHANGE AN ITEM?
We accept returns or exchanges within 14 days of your order arrival date. Goods must be in their original condition, unworn and free of any odors, make up stains and with the original tags - clothing without tags or any of the above will not be accepted under any circumstance.
If you would like to return an item please you are welcome to start the return process HERE
Customer Service will then provide you with an update within 48 hours of receiving your return request.
Return postage costs are the sole responsibility of the customer. We do not cover any return postage.
Please allow 14 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed. It is recommended that you keep the tracking number of your parcel as we are not responsible for any lost or missing parcels.
Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item. Please allow 21 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit card, including Visa, Mastercard, American Express and Apply Pay.
All orders are charged in your chosen / local currency upon checkout. All charges include NZ GST and do NOT include Tax and Duties in your home country.
DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX?
All international customers outside NZ, AUS, USA, EU, UK and CAD are responsible for the customs rates, taxes and duty within their own country. We cannot mark International Orders as a gift to bypass or reduce any customs fees.
Please note if your items are returned to us due to non paymen of your own countries tax and duty - You will NOT qualify for a refund. We are not liable for any damages or product being lost during the process.
Any order that are declined by the customer due to customs payments will not be subject to a refund. This is final.
Please note these taxes are not from or decided by LINW.
ORDERS & TRACKING STATUS
All orders are shipped via DHL or Fed Ex. Free shipping on orders over $250 worldwide.
Please note we are not responsible for lost or stolen items. We highly suggest adding Route Protection onto your order to ensure we can replace your lost or stolen goods.
We ship daily (Monday-Friday) all weekend orders will be processed on the Monday. Please note we do not ship on public holidays / bank holidays, all orders made on these days will be processed the following work day. This also purchases that have used express shipping.
FRAUD:
If your order/ purchase is flagged by your credit card supplier as fraudulent we will require you to send us notification and confirmation of your order. If we do not receive this within 7 days your order will be cancelled and may take up to 30 days to be refunded.
HOW CAN I TRACK MY ORDER?
When your order has left our office you will receive an automated e-mail with a DHL or Fed Ex tracking reference. Please allow a 24 hours for this to register in the system before tracking it.