Refund policy

Lost In Nowhere prides itself on great customer experience and satisfaction. Please feel free to contact us if you require any assistance via support@lostinnowhere.com

Our team wants you to be stoked with your purchases if however you have ordered products that do not fit or they are damaged or defective simply return them for a replacement, refund, or exchange.

START A RETURN HERE

There a strictly no refunds on sale items including Black Friday.

Returns need to be in their original condition including all protective packaging and returned within 15 days of you having received the threads along with your receipt. In the instance of damage or defect, we will replace the items, or provide a refund of the original purchase price. If you change your mind about an item we are happy to exchange the product for you, but cannot provide refund or refund freight costs in these.

We can’t accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. Understandably, without the items we cannot issue an exchange or refund.

Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).

If someone has sent you a gift from Lost In Nowhere but it wasn’t quite right, then you can return it in exchange for a credit note which you can use to redeem on our website, as long as it falls within our returns policy requirements as outlined above.