Refund policy

CAN I RETURN OR EXCHANGE AN ITEM?

We accept returns or exchanges within 14 days of your order arrival date. Goods must be in their original condition, unworn and free of any odors, make up stains and with the original tags - clothing without tags or any of the above will not be accepted under any circumstance.

Return postage costs are the sole responsibility of the customer. We do not cover any return postage. This is final. 

If you would like to return an item please you are welcome to start the return process HERE 

Customer Service will then provide you with an update within 48 hours of receiving your return request.

Return postage costs are the sole responsibility of the customer. We do not cover any return postage. This is final. 

Please allow 14 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed. It is recommended that you keep the tracking number of your parcel as we are not responsible for any lost or missing parcels. 

Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item. Please allow 21 days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed.

START A RETURN HERE

There a strictly NO refunds on sale items including Black Friday, Boxing Day and Other Sales Periods including all discount codes. 

Returns need to be in their original condition including all protective packaging and returned within 14 days of you having received the threads along with your receipt. In the instance of damage or defect, we will replace the items, or provide a refund of the original purchase price. If you change your mind about an item we are happy to exchange the product for you, but cannot provide refund or refund freight costs in these.

We can’t accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. Understandably, without the items we cannot issue an exchange or refund.

Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. 

If someone has sent you a gift from Lost In Nowhere but it wasn’t quite right, then you can return it in exchange for a credit note which you can use to redeem on our website, as long as it falls within our returns policy requirements as outlined above.

DO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX?

We now offer DDP (Delivered Duties Paid) shipping to most countries, including the UK, EU, and USA, CAD meaning all taxes and import duties are calculated and paid at checkout.

No hidden fees. No surprises on arrival. 100% guaranteed.

For countries where DDP isn’t currently supported, customers are responsible for covering any import taxes or duties charged by their local customs office. These fees are not determined by LINW and will vary depending on your location.

Please note:

• If your order is returned to us due to unpaid duties or taxes, you will not qualify for a refund.
• If you decline to pay customs fees and your order is sent back, your purchase is not eligible for a refund.
• LINW is not responsible for delays, damages, or losses that occur during the return process due to unpaid fees.

We’re committed to making your shopping experience smooth and transparent—and we’ll continue to update our shipping options to better support our international community.